PRIVACY POLICY
1. Personal Information We Collect
When we refer to “personal information ” in this Privacy Policy, we mean information that relates to an
identifiable individual. The following types of personal information are collected in connection with our
Service:
Information You Provide Directly to Us or Third Parties
We may collect information directly from you or from other companies with whom you have a
relationship. For example:
• When you create an account and register for or use our Service , you will provide us with
information such as, your name , nickname , email address , password , date of birth, gender ,
mobile phone number, HeyG service ID.
• When you login with a third party account, we receive information about you from third parties
including from other companies such as Facebook, Apple and Google. For example, we will get
access to information such as your Social Network Service (SNS) account information , email
address , date of birth, gender, profile information of your SNS account and your friend list (
depending on your choices).
• When you start using the Service , we will collect user -generated contents , including
comments , short messages , photographs , voice and videos (including captured picture
thereof), that you choose to share, transmit, broadcast and/or upload on our platform.
• When you win a prize from a promotional event, or when you decide to cash out, you will provide
us with information such as, a copy of identification card, your name, account information
Information about Your Use of Our Service
In addition to the information you provide , we will collect information about your use of our
Service through software on your devices and by other electronic means, including by the use of cookies
(For more information, please see ourCookie Policy.
This includes:
• Device information: OS platform of your device, device information including type of device
, brand, model and version of OS, IP address , advertising identifier , device language , device
timezone, version of application that you are using, locale country and language of the device,
the location (country and city) where you log in, your purchase history in application store,
available languages, device capability, bandwidth, network type, and traffic to and from our
websites, error-reporting information, the time the error occurred, the feature being used and
the state of the Application when the error occurred.
• Log information : Usage information , such as, URL , redirected URL , performance timing ,
referrer , network type, network info, charge status, ad block info, cookies and access
history.
• Location information: We will process your location or geographical information based on your
consent or if permitted, where this is necessary to deliver the Service you have
This Privacy Policy applies to the live streaming broadcast service offered by Cobra Inc. ("COBRA", “
Company”, “we”, “our” or “us”)
requested.
• Service usage information : Details of your interactions with other users , details of
interaction between you and the Service or you and our website, and other information about
your use of our Service, such as bookmarks and visit history.
Links to Other Websites, Devices, Apps and Features
Our Service may enable you to connect to other websites, devices, apps and other features, which may
operate independently from us and have their own privacy notices or policies. If you accessed a website,
product or service provided by a third party, including through the Service or Company's website, such
third party may also collect information about you. Please see the privacy policies of each such third
party for more information about how they use the information they collect . This Privacy Policy does
not apply to any exchange of information between you and any third party.
2. How We Use this Information
Provision of our Service based on your contractual relationship with us
We process your personal information when this is necessary under our contract with you, to:
• Provide you with our Service, and specific features you select when using our Service, which
may require personalizing the content of our Service;
• Identify and authenticate you so that you may use our Service and to prevent illegal or
inappropriate use of the Service;
• Restrict the collection of personal information of children under certain age as defined in this
Privacy Policy;
• Deliver to you any administrative notices, alerts and communications relevant to your use of
the Service;
• Effectively manage our relationship with our customers , including by communicating with you,
responding to your queries , resolving technical issues , providing you with customer care
support and sending you necessary information relating to our Services
Use of information for further purpose
• To improve the Service, and to develop and offer new services;
• To provide information about various events and opportunities to participate in the events, to
provide advertising information;
• To contact you via email , SMS or otherwise for the purpose of informing you about new
products , services or promotions offered by the Company (you can opt-out of such
emails or SMSs by sending an email toinfo@heyg.com);
• To collect statistics on the use of Service including Service usage history , access
frequency and interaction between users , to analyze customer behaviors , build up
customer usage patterns and profiles in order to identify regional and global user trends and
optimize our offering to customers globally and to improve the Service and its
environments using the statistics;
• To protect against , identify, monitor and prevent fraud and other criminal activities , any other
activities that may violate our Terms of Service or other applicable laws, or lead to claims or
other liabilities.
• To restrict use of Service that violates laws and our Terms of Service, to prevent use of
Service that interfere with the operation of the Service, including fraudulent use, and to
prevent account theft.
Other
• Comply with and enforce requirements under applicable laws, relevant industry
standards and our policies, including this Privacy Policy.
• Comply with court orders and subpoenas, and respond to legally binding requests
from government, law enforcement agencies, public authorities and/or regulators.
• Protect our legal rights, including by handling complaints, obtaining legal advice and
establishing, exercising or defending legal claims relating to us or other companies in
our group and our Service;
3. Sharing of Information
We transfer or disclose your personal information to third parties as described below:
• Affiliates, subsidiaries and personnel:We share your information with our personnel,
including contractors and agents, and other companies in our group, to the extent this is
necessary to provide our Service and to fulfil the purposes set out in Section 2 above.
• Service providers:We also transfer or disclose your information to carefully selected
companies that provide services on our behalf; for example companies that help us
develop and operate systems for our Service, providers of IT services, security, hosting,
analytics, mailing, billing or marketing services. These entities are only authorized to
access and use your personal information to the extent this is necessary for them to
provide us with their services and they are not allowed to use this information for other
purposes.
• Business advisors:We may share, for example, your information with our lawyers,
accountants, business consultants, insurers, and auditors, to the extent it is necessary for
them to provide us with their services.
• Government authorities, judicial authorities, regulators or other third parties where
required:We will disclose personal information to government authorities, judicial
authorities, regulators or other third parties where we have a legal requirement to do so
or where we believe this is necessary:
• to comply with the law or respond to compulsory legal processes (such as a search
warrant, subpoena or court order);
• to verify or enforce compliance with the terms and policies governing our Service
and to investigate fraud or other unlawful activity relating to the use of our Service
or affecting our business, to the extent such disclosure is permitted by applicable
data protection laws; and
• to protect and defend our rights, property, and the security or safety of our
business operations and those of any of our respective affiliates, staff, business
partners, our customers or members of the public.
• Corporate transactions:We may disclose your information to a third party (and their
business advisors) in connection with any reorganization, restructuring, merger, acquisition
or sale (including in the context of negotiations), dissolution, other transfer of assets, or
in the event of a bankruptcy.
• Other parties with your consent or on your request.In addition to the disclosures
described in this Privacy Policy, we may share information about you with third parties
when you separately consent to or request such sharing.
Any information or content that you voluntarily disclose for posting to the Service ("User
Contents") may become available to the public. Once you have shared User Contents or made it
public, that User Contents may be re-shared by others. This Privacy Policy does not apply to
such public information.
4. Retention of Personal Information
We take appropriate steps to ensure that we process and retain information in accordance with the
following principles:
• at leastfor the duration for which the information is used to provide you with our
Service;
• as required under law, a contract, or with regard to our statutory obligations (e.g., tax
laws); or
• only for as long as it is necessary for the purpose for which it was collected, is
processed, or longer if required under any contract, by applicable law, or, in anonymized
form, for statistical purposes, subject to appropriate safeguards. For example, if a dispute
arises between you and Company or you fail to make payment for our Service, we may
retain relevant information until such dispute is resolved or until such payment is made,
respectively.
• Where we process your information with your consent, we process the data until you ask
us to stop and for a short period after this (to allow us to implement your requests). We
also keep a record of your requests in order to respect them in future.
5. Your Choices
Where permitted we may contact you via email, phone call, text messages or push notifications
through our mobile apps. To submit a request concerning the receipt of such communications from
us, please contact us using the information specified in the “Contact Us” Section below.
You can unsubscribe from our marketing communications at any time by contacting us directly (see
“Contact Us” section below). As noted in the Your Rights section below, you have the right to
object to use of personal data for direct marketing purposes at any time.
Please note that if you unsubscribe from our marketing communications, we will still send you
service messages to provide you with necessary information in relation to your contract and the
Service you use (for example, to update you on changes to our Terms of Use).
6. Your Rights
To the extent provided by applicable law, you can request access to your personal information, or
correct or update out-of-date or inaccurate personal information we hold about you. You may also
have the right to request that we delete personal information that we hold about you. You may
access and update some of your information through your account settings. You are responsible for
keeping your personal information up-to-date.
To the extent provided by applicable laws, you can also ask us to restrict or limit the processing
of your personal information, as well as to provide you with personal information that we have
collected from you so that you may use it for your own purposes, and to ask us to share (port)
this data to another controller.
In addition, to the extent provided by applicable law, you can object to the processing of your
personal data in some circumstances (in particular, where we don’t have to process the data to
meet a contractual or other legal requirement).
You also may have the right under applicable law to object at any time to the use of your personal
information for direct marketing purposes, including profiling relating to direct marketing.
However, theserights may be limited, for example if fulfilling your request would reveal personal
data about another person, where they would infringe the rights of a third party (including our
rights) or if you ask us to delete information which we are required by law to keep or have
compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon
when responding to any request you make. To make a request concerning your rights or to make
an inquiry, use the contact details under the “Contact Us” section below.
7. How We Protect Personal Information
We take the protection of your information seriously and we have in place safeguards designed to
protect the information we collect through our Service. However, please note that although we take
reasonable steps to protect your information, no website, Internet transmission, computer system,
or wireless connection is completely secure.
Please note, however, that the Service allows you to share text messages, photos, screenshots,
videos and other communications in the Service with other users, and if you choose to share these
items with other Service users, we may not be able to remove them from our servers or make
them unavailable to anyone you have shared them with. Sending and sharing text messages, photos,
screenshots, videos or other communications in the Service is your decision. By choosing to share
that information, you should understand that you may no longer be able to control how that
information is used and that it may become publicly available (depending in part on your actions or
the actions of others with whom you have shared the information). The Service is not responsible
for any use or misuse of information you share.
8. Personal Information of Children
The Service is not directed to children under the age of fourteen (14) and we do not knowingly
solicit or collect personally identifiable information from children under the age of fourteen (14) as
part of the Service. Additionally, we do not knowingly sell the personal information of children
under the age of sixteen (16). If we become aware that we have inadvertently received personally
identifiable information from a user under the age of fourteen (14) as part of the Service, we will
immediately delete such information from our records. If you believe that a child under the age of
fourteen (14) may have provided us with personal information, please contact us using the
information specified in the “Contact Us” section below.
9. Contact Us
For more information about our privacy practices , or to exercise any rights you may have pursuant to
applicable law, please contact us at info@heyg.com or via post 77, Jungang-ro 1261beon-gil, Ilsandong
-gu, Goyang -si, Gyeonggi -do, Republic of Korea . In addition , our Data Protection Officer can be
contactedinfo@heyg.com.
10. Updates to Our Privacy Policy
We reserve the right at our discretion to make changes to this Privacy Policy from time to time.
We will notify you before we make changes to this Privacy Policy. You may also review updates
to our Privacy Policy at any time via links on our website. You agree to accept electronic
communications and/or postings of a revised Privacy Policy on the Service and our website, and
you agree that such electronic communications or postings constitute notice to you of the Privacy
Policy.
If we make material changes to this policy, we will notify you by publishing a revised Privacy
Policy or by means of a notice on our website, or as required by law. You agree that your
continued use of the Service after we publish a revised Privacy Policy or provide a notice on our
website constitutes your acceptance of the revised Privacy Policy. If you do not agree with the
terms of the Privacy Policy, you may not use the Service at any time.
Cookie Policy
This Cookie Policy applies to the live streaming broadcast service (the “Service”) offered by Cobra
Inc. (“Company”, “we”, “our” or “us”) at 77, Jungang-ro 1261beon-gil, Ilsandong-gu, Goyang-si,
Gyeonggi-do, Republic of Korea and gives you information on how we use cookies and similar
technologies. Please read this Cookie Policy carefully and feel free to contact us if you have any
questions.
What are Cookies?
A cookie is a small text file that is saved in your computer or mobile device when you use the
Service. It enables our website to remember your actions and preferences (such as language
preferences) over a period of time, so you don't have to keep re-entering them whenever you
come back to our website or browse from one page to another. When we talk about cookies in this
Cookie Policy, this term includes technologies that we are using which serve a similar purpose, for
example web beacons, tags and tracking pixels or software development kits (SDKs) in our mobile
apps.
Cookie categories
Essential Cookies: These are required to enable core functionality and
provide you with the service you have requested. Without these cookies,
services that you have asked for cannot be provided. For example,
essential cookies enable us to remember the items you place in the
shopping basket so that you can order products.
These are usually session cookies and expire when you close the browsing
session or your app, or shortly thereafter.
Performance Cookies (Audience measurement): To analyse the use,
performance and design of our Service, detect errors and improve user
experience. For example, this type of cookie enables us to understand how
often you are using our Service, to recognise that you have visited our
websites before and to identify which parts of our Service and which
sections of our website are most popular, for example by allowing us to
see which pages visitors access most frequently and how much time
visitors spend on each page.
N/A
Functional Cookies (Content customisation): To deliver a better user
experience, and build up customer usage patterns and profiles. For
example, this type of cookie ensures that the information displayed when
you use our Service (e.g. on your next visit to our website) will match up
with your user preferences (such as language preferences, font size or
auto-fill options).
N/A
Advertising Cookies (Behavioural advertising): To personalise our website,
deliver customized advertisements to you, or contact you directly where
you have separately consented to such communications, in a way which is
relevant to you and which matches your interests by, for example, using
information about services purchased on our website.
N/A
How do we use Cookies and how long do they last?
We use cookies by default. Please see the “How to manage cookies?” section for more information.
Note that by disabling cookies that we use by default, you will not be able to use our Service.
Third parties using cookies through our Service for
their own purposes
Our Service uses some cookies that are not controlled by us. This may occur when the part of the
Service you are using makes use of a third-party analytics or marketing automation/management
tool or includes content displayed from a third party. You should review the privacy and cookie
policies of these parties to find out how they use cookies and the information they collect through
cookies.
How to manage cookies?
We rely on your consent to use cookies that are not essential. We will seek your consent when
you first access our Service (for example via our apps or our websites): you are free to refuse to
consent to some or all of these non-essential cookies.
You can withdraw your consent at any time, by changing your preferences.
We do not provide the option to manage essential cookies - these are activated by default.
